Service Level Verification
Identify where, when, and how to prevent service failures
What Is Service Level Verification?
Service level verification is the process of ensuring all service level agreements promised to customers are being met throughout the supply chain. Service levels may meet goals on average or in aggregate but can vary drastically day by day and customer by customer. Unlike other methods, Cosmic Frog simulation enables supply chain design analysts to study service at a granular level.
Cosmic Frog Identifies Service Problems and Shows You How to Correct them
Understand impacts of supply chain design decisions on service down to the customer order level
Identify where and why poor service occurs
Evaluate methods to improve service
Understand a Range of Service Level Outcomes
Because Cosmic Frog is 100% SaaS-based, you can run multiple simulations simultaneously to efficiently evaluate items including:
- Proposed or recommended supply chain design changes such as adjustments in policy, network footprint, or capacity
- Cascading effects of extreme events/supply chain disruptions
- The impact of variability in the supply chain (e.g., in customer order behavior, lead times, processing times, etc.).
Improve Business Policies
Use simulation to identify business policies that effectively balance cost, service, and risk. Explore a broad range of business policy configurations, identify a set of top contenders, then evaluate the selected candidate policies at a granular level to explore the nuance, specific impact, and risk of each option. You have the freedom to define what makes a policy effective based on how you prioritize service, cost, and risk.
Get to the Root of Poor Service
Use detailed simulation results to evaluate service level performance in a time-phased manner and determine when, where, and how poor service occurs in your supply chain, down to the order level.
Trace symptoms of supply chain inefficiencies
- Backlog
- Expanding queues of work
- Lack of inventory
Identify root causes
- Lack of capacity
- Long processing or lead times
Generate ideas for incremental supply chain design improvement
Cosmic Frog Analyzes 1000s of Future-State Supply Chain Scenarios in Minutes
Watch a 5-minute demo of Cosmic Frog
Cosmic Frog Service Level Verification Features
Discrete event simulation
Describe your operations and simulate supply chain performance at a granular level. Modeling detailed processes and logic enables you to understand sources of inefficiency in your operations and evaluate how various mitigation strategies will impact the supply chain. Detailed simulation outputs enable you to calculate custom performance metrics. Customizable policies and logic enable accurate modeling of complex processes to maximize the benefits of simulation modeling.
Hyperscaling
With cloud-based computing, you can model variability and run multiple replications of the simulation to observe its impact on supply chain performance without tying up local computing power.
Cost, service, and risk analysis
Every simulation run provides cost, service, and risk insights and produces service outputs in multiple levels of detail. Narrow your focus to specific service levels by analyzing reports at the customer -order, customer-product, customer, and network levels.
Report service by customer order, customer-product, customer, and network and drill into specific areas of your supply chain as needed. Our genetic algorithm lets users specify prioritization between cost and service and compare the risks associated with a large set of candidate policies.
