If you are seeing a "Something went wrong" error when trying to open a model in Cosmic Frog — for example, Cannot read properties of undefined (reading 'call') — this is likely caused by a cached version of the application conflicting with a recent platform update. Follow the steps below in order to resolve it.
A hard refresh forces the browser to bypass its cache and reload all files directly from the server. It clears the cache for that specific page only and ensures the latest version is loaded. This is the quickest fix for pages that have not updated properly and should be tried first.
Press the following keyboard shortcut to perform a hard refresh:
Once the page has reloaded, try opening your model again.
If the hard refresh does not resolve the issue, clearing your full browser cache will remove all stored files and force the browser to fetch the latest version of Cosmic Frog from the server.
Press the following keyboard shortcut to open the Clear Browsing Data menu:
In the menu that appears:
Once cleared, refresh the Cosmic Frog page and try opening your model again.
If neither step resolves the problem, please contact the Optilogic support team. Include your browser type and version, and a screenshot of the error if possible.
Email: support@optilogic.com
If you are seeing a "Something went wrong" error when trying to open a model in Cosmic Frog — for example, Cannot read properties of undefined (reading 'call') — this is likely caused by a cached version of the application conflicting with a recent platform update. Follow the steps below in order to resolve it.
A hard refresh forces the browser to bypass its cache and reload all files directly from the server. It clears the cache for that specific page only and ensures the latest version is loaded. This is the quickest fix for pages that have not updated properly and should be tried first.
Press the following keyboard shortcut to perform a hard refresh:
Once the page has reloaded, try opening your model again.
If the hard refresh does not resolve the issue, clearing your full browser cache will remove all stored files and force the browser to fetch the latest version of Cosmic Frog from the server.
Press the following keyboard shortcut to open the Clear Browsing Data menu:
In the menu that appears:
Once cleared, refresh the Cosmic Frog page and try opening your model again.
If neither step resolves the problem, please contact the Optilogic support team. Include your browser type and version, and a screenshot of the error if possible.
Email: support@optilogic.com
